Stock message - Why is the stock countdown not showing? •

Why isn’t the stock inventory number displayed in the Ultimate Sales Boost app? There can be a few reasons why.  Here are the 4 most common reasons:

Reason 1: the targeted product has a large quantity in stock

This is real inventory number in the Shopify admin. Based on your configuration, the stock message will be hidden when the product has a large quantity in stock.

To always show the message, you can give it a significant number (i.e. 99999).

Reason 2: Shopify doesn't track your inventory

To guarantee the accuracy, USB gets the inventory number from Shopify's Admin. To track your inventory, please take a look at an instruction from Shopify: Set up inventory tracking

Reason 3: Store has enabled "continue selling when out of stock"

The Stock/Inventory Counter is unfortunately not compatible with the option to allow products to be ordered when out of stock. When this setting is enabled, Shopify ignores the inventory and sets the variable containing the stock to 0. Ultimate Sales Boost fetches the stock parameter from Shopify and, as a result, the message cannot be displayed. The only way to resolve the issue is to remove continue selling when out of stock in the product's settings.

Reason 4: You are using a theme such as Turbo, which does not refresh the page when loading.

This is caused by an issue with the Turbo theme you are using. The app requires a page refresh to load, but Turbo's default settings are set to avoid loading a new page when navigating throughout the site.

The Turbo development team recommends using "Sport" mode to resolve this issue. Please try switch to the "Sport" mode and see if it works. You can find the option under:

Themes > Customize > Theme Settings > Performance

We have created a video tutorial that shows how to fix these issues.